Privacy Policy

Last Updated: November 1, 2023

At Flow Fusion, we are committed to protecting the privacy of our clients and users. This Privacy Policy outlines the ways in which we collect, use, disclose, and safeguard your information when you use our Customer Relationship Management (CRM) service and visit our website. By using our services, you agree to the practices described in this Privacy Policy.

I. Information We Collect:

a. Information You Provide: When you sign up for our CRM service, we collect personal information that may include your name, email address, phone number, company name, and other information relevant to providing our services.

b. CRM Data: As part of using our CRM service, you may input and store information about your clients, leads, and other contacts. We do not access, use, or share this CRM data unless required to provide support and maintenance services to you, as outlined in your CRM service agreement.

c. Usage Data: We may collect information about your interactions with our website and CRM service, including your IP address, browser type, and other usage data.

II. How We Use Your Information:

We use the information collected for the following purposes:

a. To provide and maintain our CRM service.

b. To communicate with you regarding our services, updates, and support.

c. To improve our website and CRM service.

d. To respond to your requests, comments, or questions.

e. To comply with legal obligations and protect our rights and interests.

III. Data Sharing and Disclosure:

We do not share your personal information with third parties, except in the following circumstances:

a. With Your Consent: If you explicitly consent to the sharing of your information.

b. Service Providers: We may engage third-party service providers to assist in the provision of our CRM service and support. These service providers are bound by confidentiality and data protection obligations.

c. Legal Obligations: We may share your information to comply with applicable laws, regulations, or court orders.

IV. Data Security:

We take reasonable steps to protect your information from unauthorized access, disclosure, or alteration. We use industry-standard security practices to safeguard your data.

V. Your Rights and Choices:

You have the following rights and choices:

a. Access, Correction, and Deletion: You may request access to, correction, or deletion of your personal information by contacting us.

b. Unsubscribe: You can unsubscribe from our communications at any time by using the provided opt-out mechanisms.

c. Data Portability: You may request a copy of your data in a machine-readable format.

VI. Cookies and Tracking:

We may use cookies and similar tracking technologies to enhance your experience on our website. You can adjust your browser settings to manage cookies.

VII. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices. Any updates will be posted on our website, and the date of the last update will be revised accordingly.

VIII. Contact Us:

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@flowfusion.com

We take your privacy seriously and are dedicated to protecting your information. By using our CRM service and website, you acknowledge and agree to the terms outlined in this Privacy Policy.

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